Hello!


Experty app is running in the background to keep monitoring the device state and send you notifications. Some devices due to for example battery saving function turn off the app and notifications as well . To fix it, check the the path for your device below:


  • ASUS

Launcher -> Settings -> Power management -> Auto-start manager -> Tap over the Downloaded page -> switch to Allow for our apps


  • HTC

Apps drawer -> Boost+ -> Optimize background apps -> Tap Experty app -> Select Off


  • HUAWEI

Apps drawer -> Phone Manager -> Battery manager/Energy Saver -> Protected apps -> Turn on the switch for Experty app 

or 

Launcher -> Settings -> tap All tab -> Protected apps -> Turn on the switch for Experty app 

or

Launcher > Settings > Battery > Launch > Turn off the switch for Experty app


  • LENOVO

Launcher -> Settings -> Power manager -> Background app management -> add Experty app to the unrestricted/allow auto-start list


  • OnePlus

Launcher > Settings > Apps > Gear icon > Apps Auto-launch > allow Experty app to start-up in the background


  • OPPO

Apps drawer -> Security center -> Privacy permissions -> Auto-run management/Startup manager) -> Turn on the switch for Experty app

and

Launcher -> Settings -> Application management -> Running tab -> tap the Locker icon for Experty app


  • SAMSUNG

Launcher -> Settings -> Security -> Auto-start management -> set Experty app to Allowed

or

Launcher -> Settings -> Battery -> Detail -> Tap Experty app -> Turn off

or

Apps drawer -> Smart manager -> Battery -> Detail -> Tap our app -> Turn off

or

Launcher -> Settings -> Battery -> Battery usage -> MENU -> Optimize battery usage -> select All apps > turn off the switch for Experty app


  • SONY

Launcher -> Settings -> Storage & memory -> Turn off the Smart cleaner option 

or 

Continue to tap the three dots at the top right -> Advanced -> Add Experty app to the whitelist


  • VIVO

Apps drawer -> iManager -> App manager -> Autostart manager -> allow Experty app to auto-start in the background


  • XAIOMI/ MIUI

Apps drawer - > Security app -> Permissions -> Tap Autostart > Allow Experty app to autostart by turning on the switch

or

Launcher -> Settings -> Additional Settings -> Battery and Performance -> Manage apps' battery usage -> turn Power saving modes off > open the Security app -> Navigate to Permissions -> Add Experty app to Autostart -> Invoke Task Manager -> Find Experty app -> Drag it downwards until the padlock icon appears


  • ANDROID 6 or greater

Launcher -> Settings -> Apps -> Advanced settings toolbar icon -> Battery optimization -> select All apps -> Tap Experty app -> select Don't optimize for it

or

Launcher -> Settings -> Apps -> Advanced settings toolbar icon -> Special access -> Battery optimization -> select All apps -> Tap our app -> Select Don't optimize for it

or

Launcher -> Settings > Apps > Advanced settings toolbar icon > Ignore optimizations -> select All apps -> tap our app -> select Allow for it

or

Launcher -> Settings -> Battery -> MENU -> Battery optimization -> select All apps -> tap our app -> Select Don't optimize for it


  • ANDROID 8 or greater

Launcher -> Settings -> Apps -> Advanced settings toolbar icon -> Battery optimization -> select All apps -> Tap Experty app -> select Don't optimize for it

or

Launcher -> Settings -> Apps -> Advanced settings toolbar icon -> Special access -> Battery optimization -> select All apps -> Tap our app -> Select Don't optimize for it

or

Launcher -> Settings > Apps > Advanced settings toolbar icon > Ignore optimizations -> select All apps -> tap our app -> select Allow for it

or

Launcher -> Settings -> Battery -> MENU -> Battery optimization -> select All apps -> tap our app -> Select Don't optimize for it


In addition, you have to enable our apps to be run in the background:

Launcher -> Settings -> Apps -> App Info -> Tap our app -> Battery -> Turn on the Background activity option  



If you didn't find answer to your question in our FAQ, feel free to ask. 

CLICK HERE to submit a ticket and contact us directly.



Have a great day!

Experty Team