Your seed phrase was generated during account creation (on the web or mobile app).
This twelve word passcode allows you to access and recover your account - make sure you keep it somewhere safe outside the app.
If you have lost the seed phrase you must create a new account because there is no other way to recover your account.
To check your seed phrase, read this solution: How can I check my seed phrase?
If you didn't find answer to your question in our FAQ, feel free to ask.
CLICK HERE to submit a ticket.
Have a great day!